Responsible Gaming
Gambling Should Be Entertainment
At Royal Reels Casino Australia, we believe gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning the odds always favour the casino in the long term.
Please gamble responsibly and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age or the legal gambling age in your state or territory to access and use our services. Gambling is illegal for persons under the legal age limit.
We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help:
- Chasing losses by gambling more to win back money you've lost
- Gambling with increasing amounts of money to achieve the same excitement
- Feeling anxious or irritable when trying to reduce or stop gambling
- Hiding your gambling or lying to family and friends about how much you gamble
- Using gambling as a way to escape problems or relieve stress
- Gambling affecting your work, studies, or relationships
- Borrowing money to gamble or continuing to gamble despite financial difficulties
- Experiencing sleep problems due to gambling thoughts or activities
- Feeling that gambling is the only thing that makes you feel better
- Neglecting personal care, family, or responsibilities to gamble
Self-Help Tools
We provide a range of responsible gambling tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a session
- Session Limits: Set a maximum amount of time you can spend gambling in one session
- Reality Checks: Receive periodic reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our casino
To access these tools, please visit your account settings or contact our customer support team for assistance.
Support Organisations
If you or someone you know is struggling with problem gambling, support is available. The following organisations offer confidential help and resources:
Australia
- Gambling Help Online – Free, confidential counselling and support services
www.gamblinghelponline.org.au - Gamblers Anonymous Australia – Support groups and peer assistance
Call 1800 858 858 (1300 888 894 in Victoria) - Problem Gambling Foundation – Counselling and support services across Australia
United Kingdom
- GamCare – Free information, advice, and support
www.gamcare.org.uk - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Evidence-based resources and support
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and treatment referrals
www.ncpgambling.org
Call 1-800-GAMBLER (1-800-426-2537)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
Telefonberatung: 0800 1 372 374 (Mo–Do 10–22 Uhr, Fr–So 10–16 Uhr)
If You Need Help
If you or someone you know is experiencing problem gambling, please reach out for support today. Help is available, and recovery is possible. Speaking to a counsellor or support service is confidential and free.
Do not hesitate to contact one of the organisations listed above, or reach out to our customer support team if you need to access self-help tools or take a break from gambling.
Your wellbeing is important to us.